I've been consistently impressed with the quality of the work, but even moreso the customer service as it relates to advice, honesty, and doing what's best for their customer. Whether it's finding a more economically feasible solution, or giving you enough information to determine future maintenance priorities, they're clearly not trying to push unnecessary repairs or upcharges. They found savings for me by searching out alternate part suppliers, rather than just taking the easiest most expensive option. I had been looking for a trusted neighborhood car maintenance provider for a long time... frustrated with the song and dance at a dealership... and I stopped looking once I found Bill and Jennifer's shop and talented team of technicians. Great stuff, all around. I'll keep coming back.