My car had to be dropped off on a Sunday, Monday morning we went in first thing and realized that she wasn't worth saving with the expected cost of repairs. Since we were from out-of-town, they were nice enough to call their scrap guy and get an offer for the car. To keep us from having to wait on him, they even wrote us a check themselves and take the title so we could get on the way. Even without them doing any service to our vehicle their highest quality of helping people out who are in need was very apparent and appreciated given the pinch we were in.