Farmington Hills Auto Repair

Great Service and easy to work with. Work with Scott to setup appointment and Jason at the front desk....very clear explanation of the problem and how to resolve / fix it.

I recently purchased my daughter’s first car. It needed more work than I anticipated. The staff at Griffin’s are fantastic. They kept me updated every step of the way. Parts for her car are a little harder to come by, but they came through every time. Their automated system of making an appointment and receiving notifications of the work that is suggested, was far more advanced than any dealership service department I’ve been been to. I liked being able to approve the work to be done to move forward. I really appreciated the personalized service. I know we will be returning when the car needs additional service.

Excellent customer service, excellent overall experience.

Last week (7/2023) I went to another shop to check something on my car and I was told by the mechanic that my CV axle was damaged and there was grease all over. And indeed, I saw that the CV boot surface is distorted and deformed possibly by heat. Last December (12/2022) Mr. Griffin did wheel alignment on my car and at that time he told me he had to use torch and sprayed a lot of stuff (penetrating oil?) to loosen the tie-rod lock nut. (He charged extra. And the alignment itself was very painful and will require another chapter as Mr. Griffin tried to fool me a couple of times). Now it seems that Mr. Griffin had toasted my CV boot when he used torch on the tie-rod lock nut (#1 in picture). He did spray a lot of stuff, as that very evening I smelled strong gas odor in my garage, and I emailed him. He said the gas smell had nothing to do with him and some new problem developed on my car, of which later he did not see any when he looked at the car. I also saw a lot of black grease like stuff on the suspension and the inside of wheel. There had been no occasion that a torch or any heat was used on my car before the alignment. A few days before the alignment, I did oil change in a dealership and as routine they inspected the car, and did not report any issue on the CV. There also has been no repair or service after the alignment, except for a tire swap in late March. I talked to Mr. Griffin about this last week and he could not deny it, however he kept saying it was seven months ago, and my car is an old car and I gave him a lot of hassle already. He refused to compensate me in any way, while telling me to write him a review. I am in the process of getting estimates for repair of the damaged CV Boot. For aftermarket replacement it is about $500 from what I have got, and about $1000 for OEM parts. (Whole CV axle needs to be replaced). The rubber bushings for the brake guide pins are also deformed, likely by the stuff he sprayed (#2 in pictures), and now the plastic caps are loose inside. The stuff is like grease in black and greenish color. Does anyone know what it is? Please also see the oil mark on the brake caliper, - I also worry if there will be some brake problems later as the sprays might have well gone onto the brake pads and rotor. I made a huge mistake by going to him, - what a headache now. 7/22/2023 ------------------------- 7/29/2023 I saw that in Mr. Griffin’s response, he mentioned a brake problem I had. This was another bad experience with his shop. In 2018, his technician serviced my front brakes, - resurfaced the rotors and installed new pads. I was happy initially but about two years later (nowhere near 40,000 miles) I found that the two bolts on the driver side caliper bracket were loose and the brake pads were worn to wedges. I called him and he offered to take a look. I told him I was not sure because of the quality of the work done by his shop, and he became angry and criticized me not having spent a lot of money at his shop. Last December I said to him if I had said something that might have offended him, I apologize. That’s all, as I have nothing else to apologize for. I just wanted to get past the bad experience and try to reconcile with him. Well, my good intentions did not yield good results. What a mistake on my part. He talked about free repair, and I really don’t know what he is talking about. This is like you want someone to patch a hole and later you found a larger hole. My car has been abused, indeed. The question is, by who?

Quick and great service!

shady.

With the holiday weekend approaching, they were able to squeeze me in to do necessary repairs. High-five to the crew at Griffin's!

Amazing staff super friendly and helpful! Will be going back for future repairs!